Author: NYBE

Leading technology and workforce development companies release comprehensive report, analyzing AI’s impact on top technology jobs and outlining immediate training opportunities 

News Summary:

●    “The Transformational Opportunity of AI on ICT Jobs” report finds that 92 percent of jobs analyzed are expected to undergo either high or moderate transformation due to advancements in AI.

●    Led by Cisco, created by Consortium members, and analyzed by Accenture, the new report identifies essential trainings in AI literacy, data analytics and prompt engineering for workers seeking to adapt to the AI revolution.

●    The AI-Enabled ICT Workforce Consortium consists of Cisco, Accenture, Eightfold, Google, IBM, Indeed, Intel, Microsoft and SAP. Advisors include the American Federation of Labor and Congress of Industrial Organizations, CHAIN5, Communications Workers of America, DIGITALEUROPE, the European Vocational Training Association, Khan Academy and SMEUnited.

The AI-Enabled ICT Workforce Consortium–led by Cisco (NASDAQ: CSCO) with industry leaders Accenture, Eightfold, Google, IBM, Indeed, Intel, Microsoft and SAP, along with key advisors–released its inaugural report, “The Transformational Opportunity of AI on ICT Jobs.” This comprehensive analysis provides an unprecedented look at the effects of artificial intelligence on nearly 50 top information and communication technology (ICT) jobs, offering actionable training recommendations to enable an AI-powered workforce.

The initiative and resulting report seek to empower workers to reskill and upskill with recommendations underscored by today’s evolving job requirements. With the introduction of technology and tools such as ChatGPT, Gemini, Midjourney and further emergence of AI tools, workers must prepare for digital work environments increasingly adept at mimicking human capabilities.

According to a recent World Economic Forum study, 58 percent of surveyed employees believe their job skills will change significantly in the next five years due to AI and big data.

JOIN THE WORLD FAMOUS DA VINCI EVENT

“AI represents a never-before-seen opportunity for technology to benefit humankind in every way, and we have to act intentionally to make sure populations don’t get left behind,” said Francine Katsoudas, Chief People, Policy & Purpose Officer, Cisco, and founding member of the AI-Enabled ICT Workforce Consortium.

“Across the Consortium member companies, we have made it our collective responsibility to train and upskill 95 million people over the next 10 years. By investing in a long-term roadmap for an inclusive workforce, we can help everyone participate and thrive in the era of AI.”

Key Findings: Every Job Becomes an AI-Influenced Job

Key findings from the report offer a holistic view of the impact of AI on ICT jobs, empowering workers and employers to embrace the AI-driven future of work:

●      92 percent of ICT jobs analyzed are expected to undergo either high or moderate transformation due to advancements in AI.

●      Entry-level and mid-level ICT professionals are at the forefront of AI transformation with  40 percent of mid-level positions and 37 percent of entry level positions expected to have high levels of transformation.

●      As AI continues to redefine job functions, certain skills will rise in importance (such as AI ethics, responsible AI, prompt engineering, AI literacy, Large Language Models [LLM] architecture and agile methodologies), while others may become less relevant (traditional data management, content creation, documentation maintenance, basic programming and languages, and research information).

●      Foundational skills are needed across ICT job roles for AI preparedness, including AI literacy, data analytics and prompt engineering.

Actionable Insights for Workers and Employers

The Consortium report provides a thorough examination of AI’s impact on 47 information and communication technology roles across seven job families via a Job Transformation Canvas. The roles were selected based upon the highest volume of job postings for the period of February 2023-2024 in the U.S. and Europe, according to Indeed Hiring Lab. Taking a skills-based approach, the Job Transformation Canvas describes each role inclusive of a job description, principal tasks and corresponding skills. 

The Job Transformation Canvas goes further to outline how AI will influence each role and identify future skills required, skills made less relevant by AI as well as those complemented by it. Workers can use the Job Transformation Canvas as a training companion as they ready for an AI-fueled job market. Employers can leverage the report as a training development guide to cultivate and enable their AI-ready workforces.

The AI-Enabled ICT Consortium report resides at https://www.cisco.com/c/m/ai-enabled-ict-workforce-consortium.html for workers and employers to navigate jobs roles of interest–from business analyst and data scientist to IT manager to information security specialist–across seven job families including: business and management, cybersecurity, data science, design and user experience, infrastructure and operations, software development, and testing and quality assurance. Each ICT job receives an AI-impact evaluation with detailed recommendations for reskilling and upskilling. The core skills and training recommendations enable employers to take immediate action. 

Our Commitment to Training

The report complements the Consortium members’ commitment to building an inclusive workforce with family-sustaining and economy-developing opportunities. Consortium members have committed to developing worker pathways particularly in job sectors that will increasingly integrate AI technology. To that end, Consortium members have established forward-thinking goals with skills development and training opportunities to positively impact over 95 million individuals around the world over the next 10 years. Consortium member goals include:

●      Cisco to train 25 million people with cybersecurity and digital skills by 2032.

●      IBM to skill 30 million individuals by 2030 in digital skills, including 2 million in AI by the end of 2026.

●      Intel to empower more than 30 million people with AI skills for current and future jobs by 2030.

●      Microsoft committed to training and certifying 10 million people in digital skills by 2025, surpassing this goal by training and certifying 12.6 million people a year ahead of schedule.

●      SAP to upskill two million people worldwide by 2025.

●      Google has recently announced over $130 million in funding to support AI training and skills for people across the US, Europe, Africa, Latin America and APAC.

Expanding Impact to Empower Workers and Employers Across the Globe

In June 2024, in response to feedback from leaders across the globe, the AI-Enabled ICT Workforce Consortium expanded its scope to include all G7 countries—adding Canada, Japan and the United Kingdom to the analysis of the most in-demand ICT job roles. During the next phase of Consortium work, analysis of jobs and presentation of best practices will be inclusive of the additional countries. The Consortium also plans to introduce an AI Workforce Playbook, designed to empower SMBs and large companies to upskill their workforce proactively.

Support from AI-Enabled ICT Workforce Consortium Members

Accenture

“As we look to unlock the full promise that AI brings, it is essential that we equip people with the skills they will need, and which they are eager to learn. The far-reaching impact of this technology demands that we design learning pathways that will position everyone to have deeper AI skills as the work in our industry requires. The initial report from the Consortium is an important step to turn aspiration to action – with specific reskilling recommendations that can accelerate progress for individuals, organizations, and society.” – Ellyn Shook, Chief Leadership & Human Resources Officer at Accenture 

Eightfold

“This report clearly demonstrates the immediate impact of AI on almost any career, regardless of industry or size. Creating a talent-centered organization, in which the entire workforce can learn and grow responsibly, is the next step for every successful business.” – Ashutosh Garg, Co-CEO and Co-founder at Eightfold AI 

Google

“The benefits of AI must be accessible to every worker. We’re proud to support the Consortium’s new research, which will advance our shared vision to equip all workers with the AI skills they need to succeed in the jobs of today and tomorrow.”  – Lisa Gevelber, Founder of Grow with Google

IBM

“At IBM, we have been investing in the future of work through access to education and training opportunities for decades. The findings of this report further highlight the significant need for upskilling and reskilling, particularly with the rise of AI. Now, those in the ICT sector — from students to workers to employers — have the data about which jobs will change, how they will change, and what individuals and employers can do to prepare for this shift and remain competitive in the evolving global labor market.” – Lydia Logan, Vice President, Global Education and Workforce Development at IBM

Indeed

“We are excited by the impactful work this group is doing to understand the likely impact of AI on ICT workers and provide employers with the resources to support their workforce through this transformation. Indeed’s mission is to help people get jobs. As AI skills rise in prominence, we’re prioritizing skills-first hiring, to help job seekers demonstrate their AI capabilities and to connect employers to the broadest possible pool of talented job seekers across a broad range of industries.” – Hannah Calhoon, Head of AI Innovation at Indeed

Intel

“We believe AI represents a paradigm shift with great potential to deliver new opportunities and tools, and our goal is to advance AI responsibly to help solve the world’s most significant challenges. Training, upskilling and reskilling workers on how to collaborate with AI and be critical thinkers is vital to our workforce and our next generation of innovation.” – Christy Pambianchi, Executive Vice President and Chief People Officer at Intel Corporation

Microsoft

“AI can be a tool that empowers workers around the world, but they must have the skills to use it. That’s why Microsoft has committed to helping people and communities around the world gain new and necessary AI skills, and this new report contains important recommendations to take the global workforce into the future.” – Naria Santa Lucia, General Manager, Skills for Social Impact at Microsoft

SAP

“What stands out from this research beyond the undeniable needs for responsible AI development and broad AI literacy across all ICT jobs, is the necessity for all roles to enhance their higher-order skills, such as critical thinking, creativity, and complex problem-solving. Beyond the initial adoption of AI, we believe evaluating the second-order effects of these skills shifts will highlight which skills will be commoditized and which will be differentiating in the future.” – Nicole Helmer, Vice President & Global Head of Development Learning at SAP

Resources

• Report: The Transformational Opportunity of AI on ICT Jobs
• Executive Platform: AI-Enabled ICT Workforce Consortium Expands to G7 Countries
• Press Release: Leading Companies Launch Consortium to Address AI’s Impact on the Technology Workforce

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide technology leader that securely connects everything to make anything possible. Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals. Discover more on The Newsroom and follow us on X at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

Source – CISCO – San Jose, Calif. July 31, 2024

• UK motivation lowest, India highest
• CEOs are nearly 25% more motivated than those in non-managerial roles
• Millennials are the most motivated workforce generation.

Global organizational consulting firm Korn Ferry (NYSE: KFY) announced the launch of its new Motivation Meter, a measurement of workers’ motivation reflecting global sentiments.

The Motivation Meter examines workplace trends and dynamics affecting employee sentiment across all employees’ roles and career stages. Results from a survey fielded in March and April 2024 found that 71% of global workers are motivated to go above and beyond their role requirements.  

“Amid hybrid work and growing concerns of disconnection in the workplace, it’s essential for organizations to focus on supporting employees with the right incentives, rewards and development opportunities to help them advance and reach their full potential,” said Mark Arian, CEO of Korn Ferry’s Consulting business. “Professionals who are motivated and feel excited about their work will release discretionary energy that will allow them to thrive, and ultimately become more aligned to the business strategy, delivering more value to the organization.”

Key global data points include:

• Geographical differences abound: Of the geographies surveyed, the United Kingdom saw the lowest motivation in March and April 2024 with only 60% of professionals indicating that they are motivated, compared to 71% globally. Motivation levels in the UK also represent the lowest levels of any geography surveyed. In contrast, three in four U.S. workers (75%) are motivated. India has the most motivated workforce in 2024 overall (84%), according to the survey.
• Motivation highest at CEO level, lowest for those who are not managers: Non-managers have the lowest motivation across all job levels, a trend which is most notable in the significant motivation gap between CEOs (81%) and those who are not in manager roles (57%). Overall, these low motivation levels may be driven by several factors, including the reprioritization of work-life balance, uneasiness around the rise of AI, and ongoing struggles to find a sense of purpose at work.
• Millennials are the most motivated workers: Millennials are the most motivated generation (75%). Younger Gen Z workers have typically shown higher levels than Millennials, but according to our recent survey are now lagging. Similarly, Gen X and Boomers have previously responded around the same level as, or slightly higher than, Millennials but the recent survey indicates they are trending lower as age increases.

Methodology

Korn Ferry surveyed 10,000 professionals at all levels during March and April 2024, from entry-level to CEO, in six key markets: USA, UK, Brazil, Middle East, Australia, and India. Historical data from the past five years has been collected via the Korn Ferry Institute’s proprietary listening tool KF Listen, to set benchmarks for motivation over time. These questions were replicated with a larger sample to take a pulse of global employees at work.

About Korn Ferry

Korn Ferry is a global organizational consulting firm. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers.

Source – Korn Ferry

 Hilton (NYSE: HLT) announced today that it has been recognized as the No. 2 top workplace for Millennials in the U.S. by Great Place to Work and Fortune. This is the seventh consecutive year the global hospitality leader has received the recognition from its own Millennial team members as one of the best employers for their generation. This recognition follows Hilton’s recent ranking as the World’s No. 1 Best Workplace by Great Place to Work and Fortuneand the No. 1 Best Company to Work For in the U.S. by Great Place to Work, becoming the only hospitality company to receive both recognitions. 

Hilton’s award-winning culture of people serving people is driven by substantial investments in programs and benefits that support its population of team members. With industry-leading benefits and resources, Hilton provides a place for its team members to build not only a job, but also a career. Consisting of ages between 28 and 43 years old, Millennials are the largest generation in today’s workforce and seek workplaces that empower them to embrace their authentic selves at work, grow their careers, provide flexibility to pursue their personal passions and prioritize mental wellbeing. Today, Millennials make up 40 percent of Hilton’s U.S. global team member population and 58 percent of Hilton’s global population, which spans five generations and works across more than 7,600 properties in 126 countries. 

“We strengthen our community by representing and engaging across the breadth of generations we serve through our hotels and offices across the world,” said Laura Fuentes, chief human resources officer, Hilton. “Today’s recognition is a testament to our investments in ensuring not just Millennials, but all team members, can thrive personally and professionally and that Hilton will be with them every step of the way.”  

Hilton is proud to provide an inclusive, exciting workplace culture that appeals to Millennials and prioritizes their unique perspective. This recognition reflects Hilton’s dedication to building an inclusive and purpose-driven culture that offers industry-leading career growth, wellbeing and work-life balance benefits that Millennial team members prioritize, including:  

Career Growth: Through complementary programs like Hilton University, people leader upskilling, debt-free education through the company’s partnership with Guild and Lead@Hilton leadership and development programs, Hilton is working to ensure team members have the opportunity to grow through a fulfilling career.  

Wellbeing: Hilton supports the wellbeing and performance of team members with industry-leading rewards, recognition and benefit programs to meet their needs and dreams. Through industry-leading programs like Care for All, mental wellbeing resources and Thrive Sabbatical and Reset programs, Hilton is enabling its Millennial team members to thrive in their personal and professional lives.  

Flexibility: Hilton embraces flexibility and growth in all aspects of the business and recognizes that flexibility does not come in a one-size-fits-all solution for every team member. By creating advance schedules so that team members can arrange childcare or other family-related matters and offering more flexible hours, hybrid arrangements and unique sabbatical opportunities, Hilton is working to ensure its team members can bring their whole selves to work. 

Leading Travel Benefits: Through its popular Go Hilton travel program, Hilton provides discounted rates at over 7,600 properties around the world.  

“Working for Hilton is like painting on an empty canvas; there are endless possibilities for what you could become,” said Jillian Saludo, general manager and Millennial team member, Embassy Suites by Hilton Milpitas Silicon Valley.  “I am certainly filled with enthusiasm and eagerness to grow with the company and take on challenging roles to lead hotels and team members to reach success while elevating the experience for our guests.” 

In addition to being named a Best Place to Work for Millennials, Hilton has been recognized as a Great Place to Work in more than 60 countries, receiving over 540 total recognitions since 2016. 

To learn more about working at Hilton, visit our Careers Site at jobs.hilton.com.

SOURCE – About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 190 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn,Instagram and YouTube.